Privacy and Cookies Policy for AmayaKenya.com
At AmayaKenya.com, we value your privacy and are committed to ensuring the protection of your personal data. This Privacy and Cookies Policy explains how we collect, use, and safeguard your information when you visit our website and use our services, including payments via Mpesa and credit/debit cards. By using AmayaKenya.com, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information when you interact with our website:
- Personal Information: When you create an account, place an order, or subscribe to our services, we may collect details such as your name, phone number, email address, shipping/billing address, and other relevant contact details.
- Payment Information: For processing transactions, we collect payment details, including Mpesa payment data and credit/debit card information. We ensure that all payments are securely processed in compliance with applicable laws and regulations.
- Non-Personal Information: This includes technical data such as your IP address, browser type, device details, and browsing patterns on our site.
- Cookies and Tracking Data: For details about how we use cookies, please see the Cookies section below.
2. How We Use Your Information
We use the information collected to:
- Process Transactions: Including orders placed via Mpesa and credit/debit cards.
- Provide Customer Support: To address any issues related to your orders or payments.
- Improve User Experience: By analyzing website traffic and user behavior to optimize our services and make improvements to the website.
- Marketing and Promotions: If you opt-in, we may send you promotional emails or SMS related to special offers and updates from AmayaKenya.com.
- Comply with Legal Obligations: To fulfill any legal or regulatory requirements.
We do not sell or share your personal information with third parties for their marketing purposes.
3. Data Sharing and Disclosure
We may share your data with:
- Payment Processors: Third-party payment providers such as Mpesa and card payment gateways to facilitate transactions.
- Service Providers: Trusted third-party companies that assist with shipping, data hosting, and customer service.
- Legal Compliance: Where required by law or in response to valid legal requests, such as court orders or regulatory authorities.
4. Security of Your Information
We take all reasonable steps to protect your data, including the use of encryption for sensitive information such as payment details. We use secure systems for Mpesa and card payments. However, no system is completely foolproof, so while we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights Regarding Personal Data
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Inaccuracies: Request corrections to your data if it’s incomplete or inaccurate.
- Delete Your Data: Request that we delete your personal data, subject to legal obligations.
- Withdraw Consent: If you have consented to receive marketing messages, you can withdraw your consent at any time.
To exercise these rights, please contact us at [Insert Contact Information].
6. Payments and Security
AmayaKenya.com uses trusted payment gateways to process payments. We offer the following payment methods:
- Mpesa: A mobile money service widely used in Kenya, providing secure and efficient payments.
- Credit/Debit Cards: We securely process card payments through PCI-compliant third-party payment processors.
We do not store your Mpesa PIN or credit/debit card details on our servers.
7. Cookies Policy
We use cookies to enhance your browsing experience on AmayaKenya.com. Cookies are small text files that are stored on your device when you visit our website.
Types of Cookies We Use:
- Essential Cookies: These are necessary for the basic functioning of the website, such as enabling you to log into secure areas, use a shopping cart, or make payments.
- Performance and Analytics Cookies: These help us track how visitors interact with the site, allowing us to improve functionality and performance.
- Functionality Cookies: Used to remember your preferences, such as language settings and saved items in your cart.
- Advertising Cookies: We may use these cookies to show you relevant ads on our website or other platforms.
Third-Party Cookies:
Some third-party services, such as payment gateways or Google Analytics, may also use cookies on our site to help us analyze usage and improve performance.
Managing Your Cookies:
You can manage your cookie preferences through your web browser settings. You can block or delete cookies, but doing so may affect your ability to use certain features on AmayaKenya.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.
9. Children’s Privacy
AmayaKenya.com does not knowingly collect information from individuals under 18 years of age. If you believe that we have inadvertently collected such information, please contact us immediately so we can take appropriate action.
10. Changes to This Privacy and Cookies Policy
We may update this policy from time to time. When we do, we will post the revised version on this page and update the “Effective Date” at the top of the policy. Your continued use of the website after any changes means you accept the updated policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy and Cookies Policy, or if you would like to exercise your data protection rights, please contact us:
- Email: info@amaya.group
- Phone: +254 715 586925
- Address: 4th Floor, Tetezi Towers, George Padmore road